DocVA

Version 2026-08-12

Training Terms and Conditions

The terms on which you may use this training portal and the material in it.

In effect from 12 August 2026

Draft for review. This document has not yet been reviewed by a lawyer, and the passages marked [like this] still have to be completed. Do not rely on it as a binding agreement until that has happened.

1. These terms

These terms are between you and [Legal entity name and registered address] ("we", "us", "our"). They apply every time you sign in to the training portal.

The Fair Use Policy forms part of these terms. Where these terms mention the material, they mean everything in the portal: videos, transcripts, assessment questions and answers, certificate designs and the portal itself.

If you do not accept these terms, do not sign in. Tell your trainer instead, and they will discuss it with you.

2. Access is by invitation

  • There is no public sign-up. An account exists because a trainer enrolled your email address.
  • You sign in with a one-time code sent to that address. The code, and the session it creates, are personal to you.
  • You are responsible for everything done under your account. If you think someone else has used it, tell your trainer immediately.
  • We may withdraw or suspend access at any time — most ordinarily when your engagement with us ends, or under section 8.

3. What you agree to do

You agree to follow the Fair Use Policy in full. In particular you agree that you will personally watch the training and personally answer the assessment, and that you will not record, copy, extract, share or republish any part of the material.

4. What we can and cannot prevent

We take reasonable steps to protect the material:

  • video is streamed rather than delivered as a file, through links that are signed and expire within minutes;
  • the player refuses to skip ahead, and watch time is verified on our servers rather than taken on trust from your browser;
  • every viewing carries a visible mark naming the account watching, and each playback link we issue is logged against that account, with a time and a network address.

These are deterrents and evidence. They are not barriers, and we do not present them as such.

We cannot prevent you from recording your own screen, photographing it with another device, or otherwise capturing what is shown to you. No training delivered through a web browser can prevent that, and anyone who tells you otherwise is mistaken. Every protection described above can be circumvented by a person who sets out to circumvent it.

We say so plainly for two reasons. First, so that nobody is misled about how secure the material is: treat it as confidential because you have agreed to, not because you assume copying is impossible. Second, so that it is unambiguous that being able to get around a restriction is not permission to do it. A rule you can break is still a rule you agreed to keep, and breaking it is a breach of these terms whether or not the software stopped you.

5. What we record, and why

A certificate is only worth anything if it can be checked, so the portal keeps a record of how it was earned. For each course you take we record:

  • which lectures you watched, which parts of them, for how long, when you started and stopped, and anything the system flagged as unusual;
  • your assessment attempts, the answers you gave, your scores and the result;
  • sign-in events, the network address you connected from and the browser you used;
  • each time a playback link was issued for a video, and to which account.

This is used to decide whether you have completed the training, to issue and support a certificate that can withstand scrutiny, and to protect the material under section 8. It is not sold, and it is not used for advertising or profiling.

Your trainer can see your progress, your scores and this audit trail. Training records are kept for [6 years, per 45 CFR §164.530(j) — confirm the retention period that applies to you], after which they are deleted.

6. Certificates

  • A certificate states that the named person watched the required material and passed the assessment at the stated standard, on the date shown. It says nothing more than that.
  • It is not a professional qualification, a licence, or a substitute for any credential a regulator or client requires of you.
  • It is issued in the name held on your account at the time of issue. Check that your name is right before you finish the assessment — it cannot be changed on a certificate that has already been issued.
  • Each certificate carries a verification link that anyone can check.
  • We may revoke a certificate that was obtained in breach of these terms, issued in error, or based on training that has since been withdrawn. A revoked certificate does not disappear: it reports itself as revoked to anyone who checks it.

7. Ownership

The material and the portal are owned by us or by our licensors, and are protected by copyright and other rights. Nothing in these terms transfers any of those rights to you.

You are given a personal, non-transferable, revocable permission to view the material for your own training with us, and for nothing else. That permission ends when your access does.

8. If you break these terms

What follows depends on what happened and how serious it was. Depending on the circumstances we may do any of the following:

  1. suspend or permanently withdraw your access to the portal;
  2. revoke any certificate connected with the breach;
  3. treat the breach as a disciplinary or contractual matter under your employment or engagement with us;
  4. notify any client whose confidential information or compliance position was affected;
  5. recover from you the reasonable costs and losses the breach causes us, which may include re-producing compromised material, notifying and compensating affected clients, and investigating the incident;
  6. take legal action, including for breach of confidence and copyright infringement.

Optional clause — decide with your lawyer before including it.

"Where you record, copy or distribute the material in breach of section 3, you agree to pay us [fixed sum] per incident as a genuine pre-estimate of our loss."

A fixed sum is easy to state and hard to enforce. In many jurisdictions a sum that exceeds a genuine estimate of actual loss is treated as a penalty and is struck out — leaving you worse off than if you had simply claimed your real costs under paragraph 5 above. Where the person is an employee or a contractor, deducting or demanding such a sum may also run into wage and labour rules that a click-through agreement cannot override, and those rules differ in every country your trainees sit in.

Paragraph 5 already lets you recover what a breach genuinely costs you. Consider whether a fixed sum adds enough deterrent to be worth the risk of the whole clause being unenforceable.

9. Availability

We will make reasonable efforts to keep the portal available, but we do not guarantee uninterrupted access. The portal depends on services we do not operate, and on your own device and connection. If a fault here stops you completing training by a deadline, tell your trainer — deadlines are ours to move.

10. Changes to these terms

We may update these terms. The version and effective date are shown at the top of this page. If a change materially affects what you may do or what we record, we will tell you. Continuing to use the portal after a change takes effect means you accept the updated terms.

11. Governing law

These terms are governed by the laws of [jurisdiction], and the courts of [jurisdiction] have exclusive jurisdiction. [Where trainees are engaged outside that jurisdiction, confirm with a lawyer that this clause is effective against them — in several countries it will not be.]

12. Contact

Questions about these terms, or about anything recorded under section 5, go to [training contact email].

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