Troubleshooting
Trouble signing in
Tell us what happens when you try to sign in. You do not need an account.
Before you start
There is no password. A code is emailed when you choose Send me a code on the sign-in page. Trainees use the address they were invited on. If you can sign in and the question is about a course, ask your training provider first, or use the help control inside the app. Product help from someone who is signed in goes there, or to support@elumio.io.
This form is for what happens when you try to sign in. You do not need an account. It does not open a ticket you can log into afterwards. A person reads it and replies to the address you type. It does not promise how quickly.
Last updated 27 September 2026