Contact support

Signed-in trainers and trainees use the help control in the app. That opens a conversation with Elumio while you are signed in.

Trainees can also write to their training provider. The provider owns enrollments, codes, and course content. Elumio can still be written to, about Elumio itself, from the same help control or by email.

Anyone can email support@elumio.io. Billing, privacy, and general mail use the addresses already published on the FAQ. This guide does not restate those policies. Where a policy and this page disagree, the policy governs: Subscription Terms, Refund Policy, Privacy Notice, and Training Terms.

What to send

• The organisation name and the course name.
• The person’s email address, the one they sign in with.
• What you expected to happen, and what happened instead.
• A screenshot of the screen, with any code or error text still visible.

If you cannot sign in at all, use Trouble signing in instead. That form does not need an account.

Nothing here promises how quickly a reply arrives.